Shipping & Returns

 

Effective Date: June, 2024  
Uphar Handicrafts  
Location: Sunnyvale, California, USA  
Website: [https://upharhandicrafts.com]

At Uphar Handicrafts, we strive to ensure that you are satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy below.

1. Eligibility for Returns

You may return eligible items within 30 days of receipt for a refund or exchange. To be eligible for a return, the following conditions must be met:

- Condition: The item must be unused, in its original condition, and in the original packaging.
- Proof of Purchase: A receipt or proof of purchase is required.
- Non-Returnable Items: Custom-made or personalized items, clearance items, and gift cards are non-returnable and non-refundable.

2. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Us: Email us at [Insert Contact Email] or call [Insert Contact Number] to request a Return Merchandise Authorization (RMA) number. Include your order number, the item(s) you wish to return, and the reason for the return.
2. Prepare the Package: Carefully pack the item(s) in the original packaging, including all accessories and documentation. Clearly write the RMA number on the package.
3. Ship the Item: Return the package to the address provided by our customer service team. You are responsible for shipping costs, unless the return is due to an error on our part or a defective product.

3. Refunds

- Processing Time: Once we receive and inspect the returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase.
- Shipping Costs: Shipping and handling fees are non-refundable, except in cases of damaged or incorrect items.

4. Exchanges

If you receive a damaged or defective item or need to exchange it for a different size or color, please contact us within 30 days of receipt to arrange an exchange. We will provide instructions on how to return the item and receive the replacement.

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately. Provide photos of the damage or defect and your order number. We will work to resolve the issue promptly, either by issuing a refund, sending a replacement, or providing other remedies as appropriate.

6. Order Cancellations

Orders may be canceled within 24 hours of placement if they have not yet been processed or shipped. Once an order is in process or has been shipped, it cannot be canceled, but you may return it according to our return policy.

7. Contact Information

For questions regarding returns or refunds, please contact us:

Uphar Handicrafts  
California, USA
Email: uphaarhandicraft@gmail.com
Phone: +16697321304

We are here to assist you and ensure that you have a positive experience with our products. Thank you for shopping with Uphar Handicrafts!